Implementation of a new companywide IP based telephone system. Our satellite offices are now reachable by extension number from our main office and vice versa. All of our employees also have direct inward dial numbers, giving our customers ability to reach individuals direct without going through the receptionist. Some of our outside sales people have IP telephones in their home offices, giving them the ability to stay in touch with our main office as well as all their customers.

Eastern Controls, Inc. has undertaken several steps to capitalize on the strengths of our sales force. We have created a separate “Pharmaceutical” division with an independent sales force specifically assigned to promote our “Sanitary” products. This move allowed our technical sales force to concentrate on promoting our pharmaceutical products and growing our pharmaceutical sales. This growth has been significant and has averaged over 20% per year since the dedicated pharmaceutical division was formed in 1999.