Remote Service Capabilities
Eastern Controls can deliver a remote service session when on-site access is not possible. From a customer’s own location in the plant, they can use the provided headset and tablet, in the Eastern Controls Remote Services Kit, to connect and communicate allowing them to resolve issues safely and efficiently.
Through the use of RealWear HMT-1 headset devices and Endress+Hauser’s SMT70 Field Xpert tablet, our trained technicians can deliver hands-free video support, regardless of on-site expertise or experience. The equipment included in these kits allows real-time streaming and communication with Eastern Controls Service experts through an integrated high-resolution camera and reliable microphone.
Advanced Valve & Instrument Diagnostics
Eastern Controls service technicians utilize some of the most advanced diagnostic and calibration tools available on the market to ensure your valves and instrumentation are running at optimum efficiency. One such tool in our diagnostics toolkit is the Dresser® Masoneilan® ValScope®-PRO which is used for testing and validating the health of control valves with either conventional or digital positioners. Another resource at our disposal is a mobile calibration trailer which allows us to calibrate various instrumentation without the requirement to take it out of line. Our entire, advanced service toolkit allows us to comprehensively service all our customer process needs and, in particular:
- Identify specific problems with valves in operation before they happen;
- Improve the accuracy of maintenance schedules;
- Help increase operational efficiency across the board; and
- Help increase yield while decreasing waste.
Our advanced diagnostic capabilities can help alert you to pre-order replacement parts in advance of realized problems and thus only remove valves from service when absolutely necessary.
Shutdowns Made Simple
Eastern Controls’ wide range of calibration support – covering instrumentation, gas detection, and positioner upgrades – allows us to deliver industry-leading preventative maintenance services to minimize potential process disruption risks and limit overall shutdown time.
The Eastern Controls Service Group takes ownership of each plant shutdown via our full life-cycle troubleshooting procedure that involves the below phases. You can also read about shutdown success stories here.