Eastern Controls’ Remote Service Capabilities

Eastern Controls has developed its very own protocol for remote services and support to keep up with improving technologies and needs. With the proper tools, you can connect with an Eastern Controls service technician with video and sound capabilities utilizing our Remote Field Services Kit!

What Are Eastern Controls’ Remote Service Capabilities?

Eastern Controls has created a comprehensive service offering, that encompasses our standard field service offering to help plant sites accomplish many of their service’s needs. Our factory-trained and certified service technicians can deliver a remote field service session when on-site access is not possible. From a customer’s own location in the plant, they can use the provided headset and tablet, in the Eastern Controls Remote Services Kit, to connect and communicate allowing them to resolve issues safely and efficiently.

All standard Eastern Controls Remote Field Services Kits include: RealWear HMT-1 Headset Device equipped with all necessary charging and adapter cables, Endress+Hauser SMT70 Field Xpert tablet also equipped with charging/adapter cables, SMT70 modem and LTE SIM card, and Eastern Controls branded MSA V-Gard hardhat. This kit is designed to help you achieve your service needs on time and on YOUR time.

Why Choose Remote Services?

Eastern Controls Remote Field Service Kits give you immediate access to valve and actuation professionals, instrumentation experts, and gas/flame detection specialists.

Using the RealWear HMT-1 Headset Device and Endress+Hauser’s SMT70 Field Xpert tablet, our trained technicians can deliver hands-free video support, regardless of on-site expertise or experience. Plant veteran or not, this allows real-time streaming and communication with Eastern Controls Service experts through an integrated high-resolution camera and reliable microphone. Working together we will be able to meet and exceed your needs faster than ever before.

Want to Learn More?

Eastern Controls is offering weekly rentals of our Remote Field Service Kits, allowing you a convenient and economical way of accomplishing your service goals.  Reach out to your Eastern Controls representative or contact us here and let us know you’d like some more information!